What does the caller pay?
Your caller in New York is responsible for local charges assessed by their local telecom provider for dialing your U.S. virtual phone number. The good news is that more and more U.S. customers have unlimited calling plans with their mobile and/or fixed land line providers. Calling your U.S. virtual phone number in New York, whether or not it is actually “local” to their U.S. telephone number, will likely incur minimal cost to the vast majority of U.S. callers. If your caller is calling from outside the U.S., he/she will incur whatever charges their long distance provider assesses for making an international call to the U.S.
If you opt for getting a U.S. toll free number, the caller pays nothing since this call is toll free from anywhere in the U.S. The account holder's cost of forwarding calls to India is the same whether you set up a local phone number or a U.S. toll free number.
What does the account holder pay?
As the account holder, you pay the rate of forwarding the call from your U.S. virtual phone number in New York to your "ring to" telephone number in India. Your rate depends on the plan (i.e., Basic, Value, Power, Premium or Enterprise) that you select (see below). Your "ring to" number may be a fixed land line or a mobile phone, and you may change it to another number in India or anywhere else in the world via online account management.